FAQ

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What is the estimated shipping time for my order?

Your order is expected to be delivered within 2-6 business days, excluding fulfillment days. Please note that this estimate may vary based on factors such as your location and holidays.

What do I do if my package is damaged?

Users may refuse to accept the package if it is visibly damaged.

I didn't receive my order, what happened?

Our logistics operator will contact you in case of non-delivery, to ensure that you receive it as soon as possible. If you prefer, you can contact the transport services that are processing your order by telephone or through their website to arrange a new delivery.

There are two main reasons why you may not have received your order:

Wrong address: We recommend that you check whether the address provided is correct.

Failed Deliveries: Our logistics operator will try to deliver the package 3 times. If you still need help, do not hesitate to contact us via our contact form or send us an email to info@pescheriamonamour.com

Can I make a return?

For return information, check the "Refund Policy" page in the footer of the site.

How can I track my order?

At the time of shipment, the customer will receive an information email from our customer service and from the courier directly.

Can I use the discount code?

Yes, if you have a discount code you can enter it at checkout and the total will update automatically.